Skip to content

Premium Services for Home Users

Customer service technician

Get 24x7 Emergency PC and Device Support

Have a virus or problem with your computer or device? A Trend Micro technician can make a "virtual house call" – any time, day or night – to help you with your problem. No hassle, no waiting.

 

Premium Service Plan

Our Premium Service Plan provides you with expert services to maintain the security of your PC, including:

  • 24x7 emergency assistance from a Trend Micro support technician
  • Virus and spyware removal (1 service incident)
  • PC security health check service (1 service incident)
  • Fast diagnosis and problem fixing with remote desktop support

Purchase as a bundled offer. See below:

 

Premium support icons

Premium Plus Service Plan New!

Our Premium Plus Service Plan includes all of the benefits of the Premium Service Plan – plus the support you need to keep your PC, devices, and home network running smoothly:

Security Services

  • 24x7 emergency assistance from a Trend Micro support technician
  • Assistance with installing, configuring, and using any Trend Micro products on your computer
  • Virus and spyware removal service (unlimited)*
  • PC security health check service (unlimited)*
  • Optimization of your Facebook privacy settings

PC and Peripheral Performance Services

  • Receive all-in-one, comprehensive, expert help with your computer, devices, and peripherals
  • PC tune-ups (unlimited)* to optimize the speed and performance of your PC
  • Set-up of printers, external hard drives, and other peripherals
  • Configuration and upgrade support for Microsoft® Windows®
  • Installation and updates for Microsoft Office

* "Unlimited" services are available for the primary PC only.

Purchase as a bundled offer. See below:

BUNDLE: 1 year of Trend Micro™ Maximum Security - PLUS -
Premium Service Plan
$129.90 $69.95 Buy Now
BUNDLE: 1 year of Trend Micro™ Internet Security - PLUS -
Premium Service Plan
$119.90 $59.95 Buy Now
BUNDLE: 1 year of Trend Micro™ Maximum Security - PLUS -
Premium Plus Service Plan
$179.90 $79.95 Buy Now
BUNDLE: 1 year of Trend Micro™ Premium Security - PLUS -
Premium Plus Service Plan
$159.90 $89.95 Buy Now

Both Premium and Premium Plus Service plans are intended for use by home and home-office customers only. As such, Support cannot be provided for beta software, computers running server operating system or that have been configured to run in a corporate LAN environment.

Trend Micro Support Services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

All require: Windows 8, Windows 7, Windows Vista, or Windows XP; a high-speed internet connection; 512MB RAM (minimum, 1GB recommended)


Just need a little help right now? Choose one of our "A La Carte" services below

open all

Premium Installation

Trend Micro experts will install your Trend Micro Security product remotely.

  • Remote installation of Trend Micro Internet Security by Trend Micro product experts
  • Application of recommended Trend Micro software settings to your system
  • Good for one (1) PC and one service incident only.

Customer Pre-requisites: Windows 8, Windows 7, Vista, or XP; High-speed internet connection; 512 RAM minimum (1GB recommended)
A La Carte Services must be redeemed within 60 days of purchase.

Buy Now $49.95 $39.95

Virus & Spyware Removal

We will remove all known threats found in your system and help you protect it against future infection.

  • Priority access to Trend Micro Home User support specialists
  • Removal of all known threats found in your system
  • Proactive recommendations to help protect your system against future infection
  • Good for one (1) PC and one service incident only.

Customer Pre-requisites: Windows 8, Windows 7, Vista, or XP; High-speed internet connection; 512 RAM minimum (1GB recommended)
A La Carte Services must be redeemed within 60 days of purchase.

Buy Now $79.95

PC Security Health Check

Check your system for exposure to all types of threats and apply the right settings to ensure robust security.

  • Determines your system's exposure to all types of threats
  • Configuration of your anti-virus and anti-spyware software settings
  • Application of proper system settings to improve the security of your identity and digital information
  • Verification and application of the latest critical Microsoft Windows updates
  • Good for one (1) PC and one service incident only.

Customer Pre-requisites: Windows 8, Windows 7, Vista, or XP; High-speed internet connection; 512 RAM minimum (1GB recommended)
A La Carte Services must be redeemed within 60 days of purchase.

Buy Now $64.95

PC Tune-up

We will diagnose your PC problems and get your computer running like new.

  • Diagnose your PC problems and get them resolved
  • Clean up of your temporary files and registry to speed up your PC
  • Check Windows for updates and defrag your PC
  • Review software slowing down your PC and check anti-virus/anti-spyware definitions
  • Good for one (1) PC and one service incident only.

Customer Pre-requisites: Windows 8, Windows 7, Vista, or XP; High-speed internet connection; 512 RAM minimum (1GB recommended)
A La Carte Services must be redeemed within 60 days of purchase.

Buy Now $39.95



Connect with us on