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Ensure Smooth Operations with Superior Support

Support Services

Take advantage of our superior support services to keep your security strong, minimize threats, and free up your valuable IT resources for other critical functions.

How do we know our support is best? We’re Trend Micro, 100% security, 100% focused, 100% of the time. We’re global SECURITY experts and completely dedicated to helping your organization exchange digital information safely.

Key Benefits

As the cyber security landscape becomes more complex, our support teams have the best knowledge-base, ongoing training, and staff resources for handling customer issues. Trend Micro Support Services can:

  • Fortify your security by resolving support issues fast
  • Ensure technical support whenever and wherever it’s needed
  • Empower your IT staff by off-loading security challenges
  • Optimize your ROI with expert advice on your industry-leading Trend Micro solutions
  • Provide you with real-time, proactive advice from a dedicated Customer Service Manager

Choose Support That’s Right for Your Organization

Choose between two levels of support to ensure smooth operations:

  • 24x7 Support gives you round-the-clock access to advanced support engineers who can help with your most pressing issues, including problem diagnosis and remediation.
  • Gold Premium Support Program provides you with a named Customer Service Manager who will be your on-going contact to assist you with urgent issues and provide expert guidance designed to elevate your security posture.
What you can expect from Trend Micro Support Services Support Offerings
  Trend Micro
24x7 Support*
Trend Micro
Gold Premium Support
Telephone Support 24 x 7 24 x 7
Designated contacts 3 6
Product updates and upgrades
Telephone, email, and web-based support channels
Access to Customer Service Engineers
Assignment of Named Customer Service Manager  
Priority case handling  
Suspicious file analysis (via Premium Support Connection)  
Installation and upgrade support  
On-going security assessments and recommendations  
Monthly calls and annual on-site meeting  
Number of regions   1
Suitable for global and large enterprises  

*24x7 Support is included with active maintenance for almost all business products purchased after April 1, 2015, including Deep Security™, Deep Discovery™, and Smart Protection Suites. 24x7 Support can be purchased separately for Worry-Free™ Business Security, all versions.

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