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SecureCloud - Securing and Controlling Sensitive Data in the Cloud

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Encrypt data with easy-to-use key management for virtual and cloud environments.

Trend Micro SecureCloud™ provides data protection for cloud and virtual environments with encryption and a policy-based key management and unique server validation solution. Protect and control your confidential information stored with leading cloud service providers like AWS and VMware vCloud Hybrid Service or virtual environments such as VMware, CloudStack, or others. This efficient and easy-to-use solution keeps your data private and helps meet your regulatory compliance requirements.

Deploy SecureCloud as a hosted service or as an on-premises software application. Either way, you control the keys, giving you the freedom to encrypt data on virtual machines, and even to move data between cloud vendors.

SecureCloud provides a policy-driven key management system so you determine where and when encrypted data can be accessed. In addition, identity and integrity rules are applied when servers request access to secure storage volumes. SecureCloud’s simple approach to data protection safely delivers encryption keys to valid devices without the need to deploy an entire file system and management infrastructure.

Because security in the cloud is a shared responsibility, it is crucial that you know what exactly you are responsible for handling. Cloud providers typically cover the physical and network infrastructures and virtualization layer, but you are responsible for securing the guest operating system, applications, data, and for meeting compliance regulations.

With SecureCloud, you can protect sensitive information from theft, unauthorized exposure, or unapproved geographic migration to other data centers. This protection helps support internal governance and achieve compliance with regulations like HIPAA, HITECH, Sarbanes-Oxley, and PCI DSS. SecureCloud has AES-256 block-level encryption and is FIPS 140-2 certified to support U.S. government agencies.


Lets you govern your own keys

  • You control your keys to ensure only authorized parties can see/access data.
  • Avoid vendor lock-in by managing your own keys, allowing you to switch providers with no encryption issues.

Enables policy-based encryption and key management

  • Central key management with policy-based key release automates when and where data may be accessed.
  • Automatically authenticates the identity and integrity of servers requesting keys.

Encrypts both primary (boot)* and secondary volumes

  • Includes full data encryption, transparent to the database servers and other applications, with minimal overhead.

* Primary volume encryption is only available on select operating systems.

Assures data destruction

  • Ensures that any data in the cloud is not accessible even after instances are decommissioned.

Citrix Ready



SecureCloud Support Information

There are several options available to our customers who need assistance.

  1. Trend Micro offers extensive online help for Hosted SecureCloud accounts through the administrative graphical user interface (GUI).
  2. Search the Trend Micro Support Knowledge Base
  3. Contact Security Support for assistance for setup, configuration, and service usability. Please see the Support contact information for your region:

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North America

Support Hours: 24 x 7

Online Support:

Email Support:

Please provide the following in your correspondence:

  • Company name
  • Administrator account name (only the account user name; do not send your password in an email)
  • Contact information:
    • Name
    • Email address (if different)
  • A brief description of your issue

Phone Support:

Support Hours: 24 x 7

  • United States: 1(888)-608-1009

Australia and New Zealand

Support Hours: 24 x 7

Email Support:

Please provide the following in your correspondence:

  • Company name
  • Administrator account name (only the account user name; do not send your password in an email)
  • Contact information:
    • Name
    • Email address (if different)
  • A brief description of your issue

Phone Support:

  • Australia: 1 800 448 255, 1 800 201 122
  • New Zealand: 0 800 808 470, 0 800 888 190

Europe, Middle East and Africa

Support During Business Hours:

  • 8-00am - 5-00pm GMT (9-00am - 6-pm CET) Monday - Friday

Please be prepared to provide the following information:

  • Company name
  • Administrator account name
  • Contact information
  • A brief description of your issue

Customers/Resellers:

  • Please log a case online at http://smb.trendmicro.eu/. Phone contact details are available on this page for urgent queries during business hours.

After Hours Emergency Support:

Saturday, Sunday and outside of normal business hours, support is available by phone (English language only) on + 353 (0)21 4710240

All other Locations

Support Hours: 24 x 7

Email Support:

Please provide the following in your correspondence:

  • Company name
  • Administrator account name (only the account user name; do not send your password in an email)
  • Contact information:
    • Name
    • Email address (if different)
  • A brief description of your issue

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