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North America Region

USA Headquarters
Trend Micro Incorporated
225 E. John Carpenter Freeway, Suite 1500
Irving, Texas 75062 U.S.A.
Phone: +1 (817) 569-8900
Toll-free: (888) 762-8736

Canada Headquarters
Trend Micro Canada Technologies Inc.
40 Hines Road, Suite 200
Ottawa, Ontario, Canada K2K 2M5
Phone: +1 (613) 599-4505

Cupertino, California
10101 N. De Anza Blvd
Cupertino, California 95014 U.S.A.
Phone: +1 (408) 257-1500
Toll-free: (800) 228-5651

Jersey City, New Jersey
101 Hudson Street Suite 2202
Jersey City, New Jersey 07424 U.S.A.
Phone: +1 (201) 479-5376

Lake Forest, California
25531 Commercentre Drive
2nd Floor
Lake Forest, California 92630 U.S.A.
Phone: +1 (949) 305-6900

Pasadena, California
150 S. Los Robles Avenue
Suite 700
Pasadena, California 91101 U.S.A.
Phone: +1 (626) 396-3083

 

Australia and New Zealand

Australia

Sydney
Level 3, 2-4 Lyon Park Road, North Ryde,
NSW 2113, Australia
Phone: +61-2-9870-4888

Melbourne
Level 9, 606 St Kilda Road,
Melbourne VIC 3004, Australia
Phone: +61-3-9692-7444

Brisbane
Level 7, 320 Adelaide Street, Brisbane 4000,
QLD Australia
Phone: 1800 642 421

Perth
45 Ventor Avenue West Perth,
WA 6005, Australia
Phone: 1800 642 421

New Zealand

Auckland
L4, 17 Albert Street North Ryde,
Auckland, New Zealand
Phone: +64-9-303-9097

Wellington
Suite 4271, PO Box 83000,
Johnsonville,
Wellington 6440, New Zealand

 

Asia-Pacific Region

China
City Location Local Support
Beijing Room 1803, SK Tower
Beijing 100022, China
Phone: +86 10 85252277
For Enterprise
Sales hotline: 800-820-8876 or +86 21 63848622
Technical support: 800-820-8839 or +86 21 26037677
Mobile user can dial number: 400-820-8839

 

For Consumer
Technical support: +86 21 26037676
email to consumer@trendmicro.com.cn
Guangzhou Room 3702, Metro Plaza, 183
Tian He Bei Road
Guangzhou, Zipcode:510075
Phone: +86-20-8755-3895
Shanghai 8/F, Century Ba-shi Building
398 Huai Hai Road(M)
Shanghai 200020, China
Phone: +86 21 63848899
Nanjing Building B, Soho International
Plaza
Ningnan DaDao
Nanjing 210012, China
Phone: +86-25- 52386000

 

Hong Kong
City Location Local Support
Wanchai 917 9/F Shui On Centre,
6-8 Harbour Road Wanchai, Hong Kong
Phone: +852-2866-4362
Fax: +852-2866-4363
General enquiry: tmhk@trendmicro.com.hk
Technical Support Email (Enterprise):
hksupportcenter@trendmicro.com.hk
Technical Support Hotline (Enterprise):
+852-2612-0541 (HK)
Technical Support Hotline (Enterprise):
+853-6378-9822 (Macau)


Technical Support Email (PC-cillin):
consumer@trendmicro.com.hk
Technical Support Hotline (PC-cillin):
+852-2612-0099 (HK)
Technical Support Hotline (PC-cillin):
+853-6378-9822 (Macau)

 

India
City Location Local Support
New Delhi Trend Micro India Pvt. Ltd.
10th floor, EROS Corporate Tower,
Nehru Place,
New Delhi – 110019
# 011 – 66213200
 
Mumbai Trend Micro India Pvt. Ltd.
Ground Floor, Platina,
Plot No C-59, Bandra Kurla Complex,
Bandra East,
Mumbai - 400051
# 022 - 26509938
 
Bangalore
( Sales Office )
Trend Micro India Pvt. Ltd.
Units No. 701 – 702, 7th Floor.
PRESTIGE MERIDIAN–I,
No. 29, Mahatma Gandhi Road, (M.G. Road),
Bangalore - 560001,
# 080 – 40991077
 

 

Indonesia
City Location Local Support
Jakarta The Plaza Office Tower,
21st Floor
Jl. MH. Thamrin Kav. 28-30
Jakarta 10350 - Indonesia
Phone: +6221 2992 2177
Technical Support
Phone: +6221 2992 2199
Email: idsupport@trendmicro.com
Sales Support
Email: sales.id@trendmicro.com

 

Korea
City Location Local Support
Seoul 6FL HongWoo Building 945-1,
DaeChi-dong,
KangNam-ku, Seoul (135-846)
Phone: +82-2-561-0990
Sales email: sales@trendmicro.co.kr
Support email: support@trendmicro.co.kr

 

Malaysia
City Location Local Support
Kuala Lumpur Trend Micro Malaysia Sdn Bhd (661143-T)
Suite 24-01, Level 24,
Integra Tower,
No. 348, Jalan Tun Razak,
50400 Kuala Lumpur, Malaysia Phone: +603-2772 2288
Fax: +603-2772 2266
Email: sales.my@trendmicro.com
Consumer technical support hotline: 1800 18 2288
Other product support hotline: 1800 18 6868

 

Philippines
City Location Local Support
Manila 8/F The Rockwell Business
Center Tower 2 Ortigas Avenue
Pasig City, Metro Manila
Philippines 1600
Phone: +632-995 6200
Technical Support
Phone: +632 995 6240

 

Sales Support
Email: phsales@trendmicro.com

 

Singapore
City Location Local Support
Singapore 8 Temasek Boulevard
#09-04/05 Suntec Tower Three,
Singapore 038988
Phone: +65 6379 2060
For Consumer Sales
Phone: +65 6379 2060
Email: sales.sg@trendmicro.com

 

For gift redemption information, please click here

For Enterprise Sales
Phone: +65 6379 2060
Email: enterprise_marketing_sg@trendmicro.com

 

For Technical Support
Online: http://esupport.trendmicro.com/SRFMain.aspx
SMB/ENT hotline: 1800 580 5800
Consumer hotline: 1800 888 6868

 

Taiwan
City Location Local Support
Taipei 8F, No. 198,
Tun-Hwa S. Road, Sec. 2,
Taipei 106, Taiwan
Phone: +886-2-23789666
PC-cillin Users
Customer Service Hotline Tel:+886-2-2378-3666
Web mail : http://www.trend.com.tw/pccmail/
Please review the FAQ if you have any problems using PC- cillin

 

Enterprise Technical Support Hotline
Phone: +886-2-2377-2323
Web mail : http://www.trend.com.tw/corpmail/

 

Enterprise Business Hotline
Phone: +886-2-2378-2666
Email: sales@trend.com.tw

 

Thailand
City Location Local Support
Bangkok Central World Tower,
999/9, 44th Floor,
Unit 4410 -4412,
Rama I Rd.,Pathumwan,
Bangkok 10330
Thailand
Phone: +66 2 646 1968
For Consumer Support
Phone: +66 2 635 0455 ext.118
Live Chat Support :http://support.thaiware.com/?type=trendmicro
(Phone and Live Chat available on Monday to Friday, 9.30am to 6.00pm local time, GMT+7)

For Enterprise Support
Sales email: sales.th@trendmicro.com
Marketing email: marketing.th@trendmicro.com
Support email: helpdesk.th@trendmicro.com

 

Vietnam
City Location Local Support
Hanoi 10th Floor,
VINACONEX Building,
34 Lang Ha Street,
Dong Da District
Hanoi, Vietnam
Phone: +84 4 37186424
Fax: +84 4 37186425
For Sales Enquiry
Phone: +84 4 37186424
Mobile: +84 913225486
Email: vninfo@trendmicro.com

 

For Support Enquiry
Phone: +84 4 37186424
Email: vnsupport@trendmicro.com

 

Europe, The Middle East, and Africa Region

Belgium

Mechelen
Campus Mechelen Building H Floor 2
Schalienhoevedreeft 20
2800 Mechelen
Phone +32 15 281 480

Denmark

Tåstrup
Høje Tåstrup Boulevard 86
2630 Tåstrup
Denmark
Phone +45 4339 8000

Egypt

Cairo
Trend Micro (EMEA) Ltd - Egypt
19 Helmy El-Masry St. Almaza
Heliopolis Cairo
Phone: +20 (0)2 2291 2218

France

Paris
85, rue Albert Premier
92500 Rueil Malmaison
Paris France
Phone: 33 (0) 176 68 55 00

Germany, Austria & Switzerland

Bavaria
Trend Micro Deutschland GmbH
Zeppelinstrasse 1
85399 Hallbergmoos
Bavaria, Germany
Phone: +49 (0) 811 88990-700

Israel

Ramat Hasharon
Trend Micro (EMEA) Ltd - Tamir Segal
56 Osishkin st. Ramat Hasharon,
Israel 47209
Phone: +972 548343411

Italy

Milan
Edison Park Center
Viale Edison 110 - Edifico C
20099 Sesto San Giovanni (MI)
Phone: +39 02 925931

Rome
Via Tiburtina 912
00156 Rome
Phone: + 39 02 925931


Netherlands

NJ Vianen
Kantorenpark "La Palissade” –
Gebouw “Le Cèdre”
Lange Dreef 13h, NJ Vianen 4131
The Netherlands
Phone +31 347358 430

Norway

Oslo
Karenslyst álle 2
0278 Oslo
Norway
Phone +47 22 1285 00

Poland

Warsaw
Trend Micro (EMEA) Limited
Warsaw Trade Tower
Ul. Chlodna 51
00-867 Warszawa
Biuro: +48 (22) 486 34 50

Russia

Moscow
Trend Micro (EMEA) Limited
125009, Russian Federation, Moscow
B. Nikitskaya, 12-12/A1 build. 1
Phone: +7 495 6297514

 

Saudi Arabia

Riyadh
Trend Micro Saudi Arabia 3rd Floor,
Al Hoshan Building, Al Ahsa Road,
11623 Riyadh, Saudi Arabia
Phone: +966 1 - 4727972

South Africa

Bryanston
Trend Micro EMEA Ltd.
The Campus, 57 Sloane Street, Bryanston 2021
P.O.Box 76302, Bryanston 2021, South Africa
Phone: +27 (0) 11 5757991

Spain

Madrid
Plaza de las Cortes 4-8a Izquierda
28014 Madrid
Phone: + 33 1 76 68 65 00

Sweden

Kista
Trend Micro Sweden
Jan Stenbecks torg 17
SE-164 40 Kista
Sweden
Phone +46 8545 298 38

Switzerland

Glattbrugg
Trend Micro (Schweiz) GmbH
Schaffhauserstr. 104
8152 Glattbrugg
Switzerland
Phone: +49 811 88990 700

Turkey

Instanbul
Trend Micro EMEA Ltd.
Turkiye İrtibat Bürosu
Macka Cad. Yeni Macka Han No. 14 Kat. 3
Daire 4 Maçka Istanbul
Ofis +902123297955

United Arab Emirates

Dubai
Trend Micro Ltd (Middle East Branch)
Units No. 3201 & 3202
Jumeirah Business Center 5
Plot No. W1
Jumeirah Lakes Towers
Dubai, United Arab Emirates
Phone: +971(0)4 3900340

United Kingdom & Ireland

Marlow
Pacific House, Third Avenue,
Marlow, Bucks, UK. SL7 1YL
Phone: +44 (0)1628 400 500

Cork
Meridan House, IDA Cork Business & Technology Park,
Model Farm Road, Cork, Ireland.
Phone: +353 (0) 21 730 7300

 

Japan

Japan Headquarters
Tokyo

Shinjuku MAYNDS Tower,
2-1-1 Yoyogi, Shibuya-ku,
Tokyo Japan ZIP 151-0053
Phone +81.3.5334.3618

Fukuoka
San F Bldg. 7F
2-3-7 Hakataeki-mae,
Hakata-ku,
Fukuoka 812-0011
Tel: +81-92-471-0562
Fax: +81-92-471-0563

Osaka
Nissei Sin-Osaka Bldg. 13F
3-4-30 Miyahara,
Yodogawa-ku,
Osaka 532-0003
Tel: +81-6-6350-0330
Fax: +81-6-6350-0591

Nagoya
Nagoya Sakura Dori Bldg. 7F
3-22-24 Marunouchi, Naka-ku,
Nagoya-City, Aichi 460-0002
Tel: +81-52-955-1221
Fax: +81-52-963-6332

 

Latin America Region

Brasil

Porto Alegre
Av. Carlos Gomes,
222 - 8 andar - Centro
ZIP code (CEP): 90480-000
Porto Alegre, RS
Phone: +55 51 3378-1025

Rio de Janeiro
Av. Rio Branco 1 – 12º andar
Grupo 1201 - Centro
ZIP code (CEP): 20030-021
Rio de Janeiro, RJ
Phone: +55 21 2588-8220

Sao Paulo
R. Joaquim Floriano, 1120
2o andar - Itaim Bibi
ZIP code (CEP): 04534-004
São Paulo, SP
Phone: +55-11-2149-5655

Mexico

Mexico City
Insurgentes Sur, 688 - piso 6
Col Del Valle,
C.P. 03100, México, D.F.
Mexico
Phone: +52-55-3067-6000

 

Home & Home Office Support Contacts

Got a question about your product? We have several ways you can get in touch with us, from online chat, to self-service, you'll find what you need below.

Online Technical Support

Search our knowledge base and more for answers to your questions.


Home Product Customer Service & Technical Support Chat

Monday-Friday: 11:00pm-9:00pm PST
Saturday-Sunday: 8:00pm-5:00pm PST


Online Order Management

Wondering when you’ll receive your order? Need a receipt? Check the status and more here.


Premium Support Services for Home Users

Our fee-based support service. Not subscribed? Here's how you can get Premium Support.


Online Support Case Submittal

No time to talk? Submit your technical support case online.


Phone Support: Customer Service, Sales, and Technical Issues

HOME & HOME OFFICE PRODUCTS

Did you buy your product from Trend Micro or a reseller other than Dell? Call the number below for Customer Service and Technical Support:

1-800-864-6027
Monday-Friday: 5:00am-8:00pm PST

DELL BUNDLED HOME PRODUCTS

Dell logo

If your Trend Micro product came with your Dell computer, call the number below for support:

1-866-722-4554
Monday-Friday: 5:00am-5:00pm PST


SMB and Enterprise Support Contacts

Got a question about your product? We have several ways you can get in touch with us, from online chat, to self-service, you'll find what you need below.

Business Online Technical Support

Search our knowledge base for answers to your business product questions.


SMB and Enterprise Sales & Customer Service Chat

Monday-Friday: 5:30am-4:30pm PST


SMB and Enterprise Technical Support Chat
(North America only)

Monday-Friday: 5:00am-5:00pm PST


Premium Support Services for Business

For paid-subscribers. Not a subscriber? Find out how to get Premium Support now.


Trend Micro Partner Support Portal

Trend Micro resellers can get answers to their support questions from our Channel Solutions Team.


Online Support Case Submittal

No time to talk? Submit your technical support case online.


Check status of online support cases

Follow up on any tickets you have entered previously



SMB and Enterprise Sales Assistance

Prefer to have us call or email you? Fill out this short form and we'll be in touch shortly.


Phone Support: Customer Service, Sales, and Technical Issues

SMALL & MEDIUM BUSINESS
    2-2500 computers

US Customer Service and Sales

1-888-762-8736
Monday-Friday: 5:00am-4:00pm PST

Canada Sales

1-866-684-7332
Monday-Friday: 6:00am-3:00pm PST

Technical Support Center

1-888-608-1009
Monday-Friday: 5:00am-5:00pm PST

Dell logoDELL Worry-Free Business Security Technical Support

1-866-722-4554
Monday-Friday: 5:00am-5:00pm PST

ENTERPRISE
    2500+ computers

Customer Service and Sales

1-888-368-2786
Monday-Friday: 5:00am-4:00pm PST

Technical Support Center

1-877-338-7363
Monday-Friday: 5:00am-5:00pm PST



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